Last Updated: October 17, 2026

1. Introduction

Csnake Plumbing LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request plumbing services, submit a form, or communicate with us, including through SMS text messages and email.

By using our website or services, you acknowledge this Privacy Policy. Consent to receive SMS messages is separate and is obtained only when you expressly opt in.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information: Name, phone number, email address, mailing address, and other details you provide.

Service information: Plumbing service requests, appointment details, inquiries, and information necessary to provide requested services.

Communication preferences: Your SMS and email preferences, consent status, opt-in records, and opt-out requests.

Website information: IP address, browser type, pages visited, and similar information collected through cookies or analytics technologies, where applicable.

3. How We Use Your Information

We may use your information to:

Respond to inquiries and provide requested plumbing services.

Schedule appointments and send confirmations, reminders, and service updates.

Send SMS or email communications you have expressly agreed to receive.

Provide customer support and respond to requests.

Maintain communication preferences and consent records.

Operate, secure, and improve our website and services.

Comply with applicable legal obligations.

4. SMS and Mobile Messaging Privacy

If you provide your mobile phone number and expressly opt in to receive text messages from Csnake Plumbing LLC, we may send messages consistent with the consent you provided.

Messages may include appointment confirmations, appointment reminders, service notifications, responses to inquiries, or promotional offers if you separately consent to marketing messages.

Message frequency varies based on your interactions and the messaging program. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to a message. For assistance, reply HELP or contact us using the details in the Contact Us section below.

Providing your phone number does not, by itself, constitute consent to receive SMS messages. SMS consent is not a condition of purchase.

Mobile Information and SMS Consent Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, and improve user experience. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. How We Share Information

We do not sell your personal information.

Apart from the SMS-specific restrictions described above, we may disclose information in the following circumstances:

Service providers: To vendors supporting our business operations, customer service, scheduling, communications, website hosting, or analytics.

Legal obligations: When disclosure is required by law, legal process, or a valid governmental request.

Safety and protection: When reasonably necessary to protect our rights, property, users, or others.

Business transactions: In connection with a merger, acquisition, or transfer of business assets, subject to applicable law and appropriate protections.

These circumstances do not authorize the sharing of SMS opt-in data or consent for third-party marketing or promotional purposes.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business records, document consent and opt-out requests, resolve disputes, and comply with applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.

SMS: Reply STOP to opt out of text messages.

Email: Use the unsubscribe link included in marketing emails, where available.

Cookies: Adjust your browser settings to manage cookies.

Opting out of marketing communications does not necessarily prevent essential communications related to an existing service request or other permitted business interactions.

9. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to address it.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Csnake Plumbing LLC

Address: 9849 Yarrow Ct, Broomfield, CO 80021

Phone: (303) 968-7153

Email: [email protected]

For SMS assistance, you may also reply HELP to a message you receive from us.

Terms & Conditions